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this bookstore. All of the following books have been read by our
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OUR
TEAM PICK OF THE MONTH...
Jobtalk By
Tex-Mex Communications
Tex-Mex Price: ONLY $39.99 Paperback - 3 piece package includes 8.5" x 11"
Home Study Edition, Pocket Field Guide and Audio CD
Landscape
ProfessionalsAt $39.99, Tex-Mex Communication's new product,
Jobtalk, is one of the most economical and easy solutions to help
landscapers give instructions in Spanish to Hispanic employees.
Hispanic employees are willing to work hard and want to do a good
joball they need are clear instructions. Everyone wins when
supervisors are able to give instructions in English and Spanish.
Morale is improved. Productivity increases. Mistakes decrease.
This is a low-cost high-return investment that pays for itself
in one use.
Jobtalk includes
a home study manual, a pocket field-guide to take on jobsites
and an audio CD to hear the pronunciations of landscapers most
commonly used words and phrases in the green industry. If you
are looking for a tool that can make an immediate difference with
how your foreman/supervisors communicate with their Hispanic workforce,
Jobtalk is it!
Change can
be a blessing or a curse, depending on your perspective. The message
of Who Moved My Cheese? is that all can come to see it as a blessing,
if they understand the nature of cheese and the role it plays
in their lives. Who Moved My Cheese? is a parable that takes place
in a maze. Four beings live in that maze: Sniff and Scurry are
mice--nonanalytical and nonjudgmental, they just want cheese and
are willing to do whatever it takes to get it. Hem and Haw are
"little people," mouse-size humans who have an entirely different
relationship with cheese. It's not just sustenance to them; it's
their self-image. Their lives and belief systems are built around
the cheese they've found. Most of us reading the story will see
the cheese as something related to our livelihoods--our jobs,
our career paths, the industries we work in--although it can stand
for anything, from health to relationships. The point of the story
is that we have to be alert to changes in the cheese, and be prepared
to go running off in search of new sources of cheese when the
cheese we have runs out. Dr. Johnson, coauthor of The "One
Minute Manager" and many other books, presents this parable
to business, church groups, schools, military organizations--anyplace
where you find people who may fear or resist change. And although
more analytical and skeptical readers may find the tale a little
too simplistic, its beauty is that it sums up all natural history
in just 94 pages: Things change. They always have changed and
always will change. And while there's no single way to deal with
change, the consequence of pretending change won't happen is always
the same: The cheese runs out.
BOOKS
ON RETAILING...
Why We Buy? The Science of Shopping By
Paco Underhill
In an effort
to determine why people buy, Paco Underhill and his detailed-oriented
band of retail researchers have camped out in stores over the course
of 20 years, dedicating their lives to the "science of shopping."
Armed with an array of video equipment, store maps, and customer-profile
sheets, Underhill and his consulting firm, Envirosell, have observed
over 900 aspects of interaction between shopper and store. They've
discovered that men who take jeans into fitting rooms are more likely
to buy than females (65 percent vs. 25 percent). They've learned
how the "butt-brush factor" (bumped from behind, shoppers become
irritated and move elsewhere) makes women avoid narrow aisles. They've
quantified the importance of shopping baskets; contact between employees
and shoppers; the "transition zone" (the area just inside the store's
entrance); and "circulation patterns" (how shoppers move throughout
a store). And they've explored the relationship between a customer's
amenability and profitability, learning how good stores capitalize
on a shopper's unspoken inclinations and desires. Underhill, whose
clients include McDonald's, Starbucks, Estee Lauder, and Blockbuster,
stocks Why We Buy with a wealth of retail insights, showing how
men are beginning to shop like women, and how women have changed
the way supermarkets are laid out. He also looks to the future,
projecting massive retail opportunities with an aging baby-boom
population and predicting how online retailing will affect shopping
malls. This lighthearted look at shopping is highly recommended
to anyone who buys or sells.
In a new, completely revised and updated edition of his 1999 classic
1001 Ideas to Create Retail Excitement, public relations and marketing
guru Edgar Falk shows small, medium, and large business owners how to
make the most of retail opportunities in any economic environment, and
teaches all business owners how to think big in the face of growing
competition and consumer insecurity.
In our ever-changing economy, Falk's strategies are an absolute necessity
for survival and success. Here, he offers a veritable encyclopedia of
practical suggestions that show small- to medium-sized retailers how
to attract new customers, then goes on to offer solid, time-tested advice
on how to keep them coming back, over and over again. From proven-successful
ideas for eye-catching window displays, in-store promotions, and special
events to tested strategies for market research and publicity, this
guide provides everything the small business owner needs to become more
aggressive and effective in pulling in customers and fending off competition.
ON
RETAILING...
Up
Against the Wal-Marts : How Your Business Can Prosper in the Shadow
of the Retail Giants By Dan
Taylor, Jeanne Smalling Archer (Contributor)
No matter how
large the shadow of the mass merchandisers may loom, this book shows
small business owners how to turn their knowledge into market share,
using a potent arsenal of strategies, tips, and advice to combat price-cutting,
regain customer focus, and identify and seize profitable niches. With
Wal-Mart and other mass merchandisers devouring the markets of small
business, local retailers must rethink their management strategies.
This book supplies a set of winning techniques for surviving and even
benefiting from this competition, and tells readers what to do to
reverse the trend.
ON
RETAILING...
So
You Want to Own the Store: Secrets to Running a Successful Retail Operation By Mort
Brown, Thomas Tilling (Contributor)
Co-written by
a retailer with nearly 30 years of experience, this comprehensive
handbook provides step-by-step help for the prospective shopkeeper
or home-based retail business owner. Included are helpful hints from
experienced store owners about every aspect of the business, from
choosing a location to training personnel to displaying merchandise.
ON
RETAILING...
Inside
Home Depot : How One Company Revolutionized an Industry Through the
Relentless Pursuit of Growth By Chris
Roush
Chris Roush nails
down Home Depot in this unauthorized portrayal of the retailing titan.
Inside Home Depot shows how cofounders Bernie Marcus and Arthur Blank
over the past 20 years built their business from two stores in Atlanta
into 650 outlets--the world's largest home-improvement retail chain.
Roush, a veteran business reporter, finds that much of Home Depot's
astonishing financial success comes from its strong "bleeding orange"
culture. Home Depot fosters loyalty among workers with the best pay
in the industry, generous stock-purchase plans, and first-rate training
in home improvement and customer service. Incredibly enough, Blank,
the company's chief executive, still spends a third of his time personally
training employees--unthinkable for any other CEO of a multibillion-dollar
company.
This book is about
negotiation as an integral part of successful human conduct. Mr. Cohen
is not only a negotiator by profession, but also by obsession. There
are Many helpful hints in this books; for example the Three Crucial
variables (Power, Time and Information) and also the 14 applications
of power. This book is easy to read and full of real life anecdotes
about real negotiations that range from a kid who "successfuly"
negotiates with his parents , to shop bargaining and to complex international
negotiations as between the US and former USSR. This book will be
helpful to all people from all walks of life; negotiation is a part
of everybody's life.
A master motivator
who guided Notre Dame to the 1988 national college football championship,
Lou Holtz knows how to win big on and off the gridiron. For business
leaders, for recent college graduates struggling on their first job,
or for just about anyone who wants to get ahead, Holtz devises a game
plan for success: dream, believe, and achieve. "Write down everything
you hope to achieve in life," Holtz writes. "Then make sure you do
something every day to realize one of your dreams. You are going to
encounter adversity but you will also ... take big, satisfying bites
out of life." Holtz believes that people are capable of achieving
just about anything if they learn to tap into the unrelenting powers
inside themselves. He illustrates his points by drawing from moments
in his rags-to-riches career as one of America's best college football
coaches. Holtz's formula is simple: He calls it "WIN" or "What's Important
Now." Holtz writes that if he can do it, anyone can. Despite being
raised poor in a beat Ohio river town, later devastated by his parents'
divorce, Holtz ended up with the best college football job in the
country. Clearly, Holtz can get into the end zone. Follow his advice,
and maybe you will, too.
ON
MANAGEMENT ...
The
Goal: A Process of Ongoing Improvement By Eliyahu
M. Goldratt, Jeff Cox
Amazon.com Price: $13.97
Paperback - 351 pages 2nd Rev edition (August 1994) North River Pr;
ISBN: 0884270610
A MUST READ...
Probably the greatest business book ever written in novel form, "The
Goal" is a practical guide to problem-solving and management
by "continual improvement." However, not only does Alex
(the main character) learn about solving problems at the office, but
at the home as well. A must read for any manager that has ever said
to himself, "I don't need this," or if problems at work
seem insurmountable.
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