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Customer Support

To ensure prompt service and support, Total Marketing has developed an extensive customer service and sales support effort. Our in-house Customer Support Team is the vital link in enabling us to bridge the gap between our sales team, customer and manufacturer. They do the best, with the best, for the best.

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The Industry's Best just got Better!
To serve you better, we have restructured our Customer Support Team by customer and region. This is to provide you, our valued customer, with the most personalized service and optimal support available. Your dedicated Support Team person will have a better understanding of your needs, be in constant contact with our sales team in the field and office, and manage any customer service issues for your account. Our goal is to continue to provide you with the speed, quality service, answers and information you need to grow your business. To locate your Team Total Customer Support Representative, and their corresponding e-mail address, click on your region using the map below or scroll down. We look forward to meeting your customer service and support needs in the future with the Industry's best team... Total Customer Support.

General Customer Service
For General Customer Service issues, questions or comments about our Support Team, please call our office to contact our Customer Support Team Manager, Lisa Ruscitti, our TeleSales Manager, Cindy McCarthy, or complete our contact form online.

Order Fulfillment
E-mail orders, questions regarding your order acknowledgment, and access our Office Support & Fulfillment Team. Any orders placed via e-mail, or received via any source, will be acknowledged.
E-mail:

General Office Questions & Employment
General questions regarding our office, or regarding employment opportunities, may be directed to our Office Manager Lisa Ruscitti by contacting our office directly.

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Locate Your Support Representative
Click on the area of the map where you are located or scroll down.

Our Customer Service Team Henri The Wild West Heartland Hoosierland The Big East Michigan & Ohio Wisconsin & North Chicago

 

  

Team Total

Customer Support

Marketing & Creative
 

  HEARTLAND

Lynn Vaughan
Lynn provides Customer Support for Illinois, Missouri and Kansas.

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  BIG EAST

Cindy McCarthy
 Cindy provides Customer Support for the Lower Peninsula of Michigan and the eastern and southeastern United States.

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  GREAT MIDWEST

Jane Krauser
Jane provides Customer Support for Indiana, Kentucky, Tennessee as well as the north central states of Wisconsin, Iowa and Minnesota.

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  WILD WEST

Sandy Schmidt
Sandy provides Customer Support for southern, western and the southwestern U.S. Also includes Alaska and Hawaii.

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  NOREAST

Lisa Ruscitti
Quality service and support dedicated to our customers in the northeastern U.S. and New England.

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